We collect only what we need to take and fulfill orders, run seller accounts, answer support requests and (if you ask) send you updates. Card details go directly to Stripe, and we never see them. We do not sell your personal information, and we do not currently run advertising or third-party analytics trackers on the Site.
1. Who this covers
This Privacy Policy explains how 2 SILOS ("we", "us") handles personal information collected through 2silos.farm and related forms and services (the "Site"). It applies to shoppers, newsletter subscribers, sellers, people who post or respond to Farm Help listings, and people who contact us.
2. Information we collect
- Orders. Name, email address, billing details handled by Stripe, items ordered, order totals and tax, and the pickup or delivery details you give us, which may include a phone number, address, contact name and preferred time.
- Payment status. Stripe tells us whether a payment succeeded, failed or was refunded. We receive limited card details such as brand and last four digits, not your full card number.
- Seller and listing information. Farm or ranch name, location, email, password (stored as a secure hash, never in readable form), listing text, photos and the messages exchanged about listings.
- Support cases. Your email, order number, subject and the details you send us.
- Newsletter. Your email address, the date you signed up and where on the Site you signed up.
- Technical data. Our hosting provider and server keep standard logs, such as IP address, browser type, pages requested and timestamps, for security and troubleshooting. We use a sign-in cookie for accounts and your browser's local storage to remember your shopping basket (see Cookies below).
3. How we use information
- To take, confirm, fulfill, refund and support orders, and arrange pickup or delivery.
- To operate seller accounts and Farm Marketplace and Farm Help listings, review submissions, prevent abuse and resolve disputes.
- To answer your questions and handle support cases.
- To email you product updates and availability news if you subscribed. You can opt out at any time.
- To keep the Site secure, detect fraud, maintain records and meet legal, tax and accounting duties.
4. Who we share it with
We do not sell your personal information. We share it only as needed:
- Stripe processes payments and may handle refunds, receipts and fraud checks under its own privacy policy.
- Our hosting and technology providers store and deliver the Site and its data on our behalf.
- Sellers and Farm Help posters. If you send an inquiry about a Marketplace or Farm Help listing, the message and contact details you provide are shown to that seller or poster. Do not include more personal information than you are comfortable sharing.
- People who help us fulfill orders, such as a processor or delivery helper, receive only what they need, such as an order number, cut instructions or a pickup time.
- Authorities and advisers when required by law or legal process, to protect rights, safety and property, or in a business transfer, with similar privacy protections.
5. Cookies and local storage
- Sign-in cookie. Accounts use a secure, essential cookie so you stay signed in. It is not used for advertising.
- Shopping basket. Your basket is saved in your browser's local storage so it is still there when you return. Clearing your browser data removes it.
- We do not currently use advertising cookies, social-media pixels or third-party analytics on the Site. If that changes, we will update this page first.
6. How long we keep information
We keep order, refund and payment records for as long as needed for tax, accounting, warranty and dispute purposes. Account and listing information is kept while the account is active and for a reasonable time afterward. Support cases are kept for as long as needed to resolve them and to keep a record. Newsletter addresses are kept until you unsubscribe. We delete or de-identify information when we no longer need it, unless the law requires us to keep it.
7. Your choices and rights
- Unsubscribe. Email help@2silos.farm with the address you want removed and we will unsubscribe you.
- Access, correction and deletion. Email help@2silos.farm to ask what we hold about you, to correct it, or to ask us to delete it. We will verify your identity and respond within a reasonable time. We may need to keep some information, such as order records, as described above.
- Cookies. You can block or clear cookies and local storage in your browser, though sign-in and the shopping basket may not work without them.
Depending on where you live, you may have additional privacy rights under local law. Contact us and we will do our best to honor valid requests.
8. Security
We use reasonable measures to protect information, including encrypted connections (HTTPS), hashed passwords, restricted administrator access and payment handling by Stripe. No system is perfectly secure, so we cannot guarantee absolute security. Please use a strong, unique password for your seller account.
9. Children
The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
10. Where we operate
2 SILOS is based in Wisconsin, and information is processed in the United States. The Site is intended for use in the United States.
11. Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date and, for material changes, take reasonable steps to notify you.
12. Contact
Privacy questions or requests: help@2silos.farm. 2 SILOS, Newton, Wisconsin.